Refund policy

Lifetones 365-Day Returnless Refund Policy

Effective October 2026. Orders placed before this policy took effect are covered by the policy in place when they were placed.

1. Our promise

We want you to give Lifetones a fair try. If you are not happy with a product, contact us within 365 days of your order date and we will refund the purchase price. For most orders you keep the product and send nothing back. We call this our Returnless Refund.

2. Where it applies

  1. Orders placed on toneshealth.com.
  2. Orders on Amazon, Walmart.com, eBay and TikTok Shop where the seller is Lifetones (our official stores).
  3. Products bought from any other seller are not covered. That includes other sellers on those same marketplaces. We cannot verify that their products are genuine, unexpired or stored properly.

3. Marketplace orders

Our promise is more generous than the standard return policies of Amazon, Walmart, eBay and TikTok Shop, which usually close after a much shorter window. When you bought from our official store on one of those sites, we issue the refund through that marketplace whenever it allows. If the marketplace no longer lets us refund because its own time limit has passed, we will refund you by check, mailed to the shipping address on the order or another address you confirm with us. Please include your marketplace order number when you contact us.

4. Keep it, nothing to send back

For orders of up to 3 units of a product, you receive a full refund and keep everything. A unit is one bottle of tincture or one bottle of capsules. Opened and used bottles qualify.

5. Orders of 4 or more of the same product

If your order includes 4 or more units of the same product:

  1. You keep 3 units.
  2. You send the remaining units back, opened or unopened. We email you a free prepaid return label, so return shipping costs you nothing.
  3. Once the returned units arrive at our warehouse, we refund your whole order in one payment, usually within 3 business days. We do not issue partial refunds before the return arrives.

For this rule, orders shipped to the same address within 30 days count together as one order. A bundle counts each product inside it separately. For example, a 6-bottle bundle of Uric Acid Support Tincture is 6 units of tincture.

6. One satisfaction refund per household

This guarantee exists so new customers can try Lifetones without risk. Each household can receive one refund for not liking or not wanting a product. Further refund requests from the same household for the same reason will be declined.

A household means the same shipping address, billing address, email address, phone number or payment method.

This limit never applies to a problem with the product or the order. Damaged, defective, leaking, incorrect or lost orders are always handled under section 10, no matter how many times you have ordered or been refunded before.

7. Repeat orders

If you have reordered the same product, the refund covers your most recent order of that product. Earlier orders that you used and then reordered after are not refundable.

8. Subscriptions

You can cancel a Subscribe & Save subscription at any time. The refund covers your most recent shipment, under the same rules above.

9. What we refund

  1. The amount you paid for the product, after any discounts, plus any shipping you paid on that order.
  2. Free gifts and free items, such as a bonus massager, have no cash value and are not refunded separately. You may keep them.
  3. Refunds go back to your original payment method, or by mailed check in the case described in section 3. We issue them within 2 business days of approval. Your bank may take 3 to 10 business days to show the credit.

10. Damaged, defective, wrong or lost orders

If your order arrives damaged, leaking, defective or incorrect, or never arrives, contact us within 30 days of delivery or the expected delivery date. If a bottle fails later, such as a cracked dropper or a seal that leaks, contact us any time within 365 days. We will send a replacement or refund you, whichever you prefer. This never counts toward the household limit in section 6.

11. How to request a refund

Call 1-844-564-8315 (Monday to Friday, 9am to 5pm ET), email info@toneshealth.com or use toneshealth.com/pages/contact-us. Include your order number, or the name and email address on the order. For marketplace orders, include the marketplace order number.

12. Chargebacks

Please contact us before disputing a charge with your bank; it is faster for you. If a chargeback or payment dispute is filed on an order, the outcome of that dispute replaces our refund for that order. We will not issue a second refund for the same purchase.

13. Resale and misuse

Our products are sold for personal use. We do not sell wholesale, and products bought for resale are not covered by this guarantee. We may require a return, limit future orders or decline a refund when we see clear signs of resale or abuse. Examples include high-quantity orders resold on other sites, refund requests across linked accounts, or claims that do not match our shipping records. If we decline a refund, we will tell you why.

14. Changes to this policy

We may update this policy. The version in place on your order date applies to your order.

15. Questions

Lifetones, 1515 Detrick Ave, DeLand, FL 32724. 1-844-564-8315. info@toneshealth.com.